Your career as an esthetician begins in beauty school. It is where you begin to lay the foundation for your skills, and you learn how to grow your business into a profitable endeavor. However, this is just the first step on your journey. Ultimately, the key to your success lies in your customer service skills.
Customer Service: A Top Priority for the Best Estheticians
As an esthetician, you work with members of the public every day. People come to you from a variety of backgrounds and with different individual goals for their beauty and skin care regimen. This means that customer service should be your first priority. Here’s how you can develop a reputation for having world-class customer service:
- Be open, honest, and friendly with your clients. Talk with them about their options, and really listen to them when they discuss their goals.
- Invest in a reminder system that will keep your clients up-to-date about their upcoming appointments. This can help you better manage your time, and also will be a useful tool for your clients.
- Create a rewards program. Encourage your clients to be loyal to you, and provide them with benefits for working with you exclusively.
- Always maintain a sense of professionalism. Be polite, and adapt when necessary to meet the needs and expectations of your clients. Always be on time for your appointments.
How Can a Commitment to Customer Service Improve Your Career?
Your career as an esthetician will grow steadily when you focus on customer service. Many estheticians quickly discover that their growth opportunity is highly dependent on customer referrals. We live in a world now where we all head online to research reviews on everything before we commit. By pleasing one customer, you are opening up the opportunity to welcome new clients to your business. In addition, your customer service program will keep your existing clients coming back to you. You will develop a steady stream of business while simultaneously adding additional clients to your book. It may sound old-fashioned, but quality customer service is a tried-and-true tactic that has launched the careers of the most successful estheticians.
At the New York Institute of Beauty, not only will we help you develop the skills you need through hands-on training opportunities, but we also will help you create a customer-centric business plan that allows you to thrive. At our beauty school, you will set the foundation for a lifetime career as an esthetician.